Today, simply creating a Facebook page or Twitter handle for your small business is not enough.
While establishing a presence across social media is important, making lasting relationships is the key to long-term success.
And as we know, creating meaningful relationships and winning over todays consumer across social media doesn’t happen overnight. It takes a commitment to sharing relevant content in a way that inspires your fans and followers to interact and take action.
It also requires consistent conversation. Conversation that allows you to easily stay connected and top of mind. So how can you create vibrant conversations that fuel visibility and increase awareness around your small business?
Below are easy and effective small business tactics for better social media connections!
Create Better Social Media Connections
1. Create Social Networks Worth Visiting
Are your social channels appealing?
Have you created a space that’s inviting to both visitors and current followers?
Spruce it up by answering a few quick questions!
- What’s the first impression anyone landing on your site will receive? You only get one chance, so take this one seriously!
- Are you sharing relevant content in a way that resonates with your potential clients?
- Do you discuss local matters in a way that makes sense to your community?
- Is your page or profile interactive?
- Do you have a Call to Action?
- Have past clients given testimonials?
- Are you sharing multiple forms of content including video, images and text?
- Is your content easy to read and well-written?
Social media is fluid. In order to maintain fan and follower attention, you need to constantly adjust to meet their needs.
Add the above questions to your calendar and run a review quarterly to stay ahead of the curve.
2. Be an Active Listener
Social media platforms such as Facebook and Twitter are excellent catalysts for conversation. Nevertheless, a conversation doesn’t truly become beneficial until both parties are involved.
Become an active listener in order to quickly respond and meet the needs of your fans and followers in real-time. Tools such as Social Mention allow you to monitor the conversations happening in and around your business.
Use it to search your company name, local phrases like your city or community, and keyword search terms. Once you begin to dive into that information, you can use it to create content. Write a blog post around a specific question or create a video tip responding to a need.
You can also use Twitter Advanced Search to monitor your name or keyword phrases. Monitoring certain phrases will allow you to respond while the thought is fresh in the mind of the consumer.
Lets say you’re a real estate professional, an example might be a search for your local area. Anyone looking to“buy a home in Denver” could be a potential client. Searching that term will bring up anyone who uses that phrase within their tweet.
If you don’t have the time, put someone in charge of monitoring these tweets so you can respond with engaging — not hard sell and spammy tweets.
3. Be a Resource
Gaining a social media following will require that you share relevant content along with your thoughts, ideas and insight around the topic or your industry/niche.
As a small business owner, understanding the needs of your consumer is critical. Below are a few tips to help you become the go-to resource.
Content Ideas to Share
- Unique photos of your business with fun and engaging questions. Example: “Who wouldn’t want a tasty ice cream sundae on a hot day?” We know we would!”
- Always add a call to action – what’s the next step you would like anyone connecting with you on social media to take? Make it simple for them to ask a question or click through to your website to learn more about your company.
- Talk about an upcoming local or sponsored event, why you’re involved and why it matters to your social media fans and followers.
- Tell the stories of past and current clients. How did your company solve a problem or help when no one else could? People love feel-good stories and stories humanize a business.
- Answer questions around your business or product and share how you make their life easier. The key is to make the buying process feel safe and comfortable.
4. Get Visual
The results are in. We live in a highly visual world.
Studies have repeatedly shown that people respond positively to photos and videos far more than they do articles.
Use this to your advantage.
Two Visual Content Post Ideas:
- Quotes from your latest blog post – use a tool like Save Publishing to pull quotes from your blog posts. Then add them to a high-impact graphic.
- Unique product/service features – what makes your product or service special and what makes you stand out? Identify what differentiates you and then share that in a way that captures the attention of your target audience.
5. Stay In The Conversation
Is your company guilty of posting and then running off, never to return? If you’re using social media as a one-way bullhorn, you’re missing the point.
Social media is interactive. It’s a vibrant, lively space. But only when you take the time to stay in the conversation.
While sharing valuable content is important, it won’t automatically create conversation. Take the time to ask questions, listen to your fans and followers and respond in a timely manner.
You’re building relationships and relationships take time. Get involved in the conversation or you’ll find you’re talking, but no one is listening. >> TWEET THIS
Just as in the offline world, it’s considered poor etiquette within social media if you “run into the room” screaming about your company, and never take the time to get to know anyone.
6. Track Your Success
And finally, track, measure and adjust your strategy.
Winston Churchill said it best,
“However beautiful the strategy, you should occasionally look at the results.” Lets face it, at the end of the day if we achieve results then there is always a cause for celebration.”
As a small business owner, your responsibility is to generate sales and increase revenue. Put a plan in place that will let you easily create, manage and follow a daily social media strategy.
Set aside time to work with key people within your company to create your roadmap. It’s that important to your success!
Your turn! How are you building meaningful social media connections?
Hi Rebekah,
First of all let me tell you something about myself, I am Mohammad Anis from Mumbai, India and a social media strategist for Freshrank (A mumbai based digital agency). I’ve been reading various articles on social media by various authors and influencers, among many one is Ileane. You article is very informative and I must say thank you so much for such a nice article.
I have few influencers and great authors in my list and now I’m going to add you also. I really appreciate your efforts.
Hi Rebekah!
These are some fantastic tips and resources you’re sharing here.
I use TalkWalker and Buzzsumo alerts to help out with social listening. It’s so important to keep up with the conversations surrounding your content and topics of interest.
I agree 100% about getting visual and that is something that you are really well known for! I’m so glad to see you doing more HOA’s and YouTube videos these days too.
Thanks Rebekah!
Hi Ileane! It’s so great to see you here. I haven’t used TalkWalker, but will definitely check it out. BuzzSumo is a phenomenal resource. I use it multiple times each day.
Video is at the top of my list for next year. Thanks for always being such a great example and always encouraging me (and everyone else that follows you) to just do it! 🙂
What a powerful learning tool. I too, will try and follow each step
Hi Kay! Glad you found it useful. Thanks for stopping by and commenting.
HI Rebekah,
I just love your website. You always have the best content to share. I learn so much each and every time I come here. I mean that sincerely. Thanks for teaching me how to level my websites up and take my business to a whole new level. You are amazing Rebekah.
Irish
I truly appreciate that Irish. I love hearing that the content is valuable for you and your business. It’s exciting to watch you and all that you have going on!
I always stress the importance of listening. Very few businesses even listen. It’s definitely a great way to connect, build trust, loyalty AND it’s for reputation management just in case someone voices out their displeasure. Great stuff as always Rebekah.
It’s such a shame Dennis and an enormous missed opportunity. If only we could get them to understand the importance. We’ll keep trying!
Hi Rebekah,
Thank you for this nice article!
Will try and follow each step!
Thanks Brigitte!
Awesome Article, Shall i post your article in my blog with courtesy?
You’re welcome to Ramki as long as you link back to the original article. Thanks for asking!
Hi Rebekah,
Thank you so much for the tips. I can see where I lack. I’m not able to be an active listener and as a result it becomes difficult for me to stay in interaction. After all, what can you talk about when you don’t really know about the people.
I have just started using SumAll. Hope it will help me and my company. Do let me know if you have any other listening tool that can serve better.
Thanks again!
Just start asking questions Khushboo. That’s the best way to get to know people. Otherwise, it can be tough to insert yourself into conversation. SumAll is great tool!
Hi Rebekah,
AWESOME article! I totally agree with being resourceful. I believe the normal sharing doesn’t work much anymore. Be useful to others and share things that are worth reading (and the time).
People respect that and at times, this really puzzles me; trying to share something without selling too much!
Haha. Thanks for sharing and have a great week ahead ya!
Yes they do Reginald and you’re a prime example of what sharing can do. It builds amazing relationships!
All 6 insights you mention makes sense and should be weaved into a social marketing plan. Your #3 point to “Be a Resource” is one area where personal brand and business brands alike can and should excel to build social authority. With so many sources to curate unique and useful content that helps your target audience to solve problems, this is an area most anyone can develop a scalable process to curate and share useful content on a routine basis.
It is an area they can develop Neil, but so few still do. There’s an apprehension based on the perceived time or trouble it will take to pull all of that content together. To your point, there are ways to make it easy, efficient and scalable.